FAQ | Euclid Medical Products

Are there local representatives that can call on me or that I can call in my area?

How do I place an order for your product?

How do your machines work?

Please visit our product pages for videos and detailed information about each of our products.

What are the technical specifications of your products?

Please visit our product pages for the technical specifications on each of our products.

What computer requirements are needed for your software?

The following computer system configurations are supported:

Windows or 8.1, Windows 10
2 GB memory minimum
3 open USB 2.0 or better ports
Recommended Internet access
1024 x 768 minimum video card settings
Microsoft .Net framework 4.0 Service Pack or later versions. This can be downloaded from a Windows update.
Euclid® Vantage Software must be loaded locally on each computer that has a connected machine. The label database portion can be located locally or stored on a shared network.

Euclid® products are a fit for those looking for high-quality, efficient unit dose packaging and barcoding solutions such as hospitals, medical centers, long-term care facilities, third-party repackagers, distributors and other industrial businesses. The Cadet®, Cadet Twin® 2×2, and Speedy Wet Cadet® are the best fit for pharmacy directors at hospitals and medical centers while third-party repackagers, distributors, and long-term care facilities count on the speed and reliability of the Cadet Twin®.

Visit our product pages to find which system is the best fit for your facility.

Where can I find pricing information?

How can I order consumables or replacement parts?

To order consumables or replacement parts you can either contact your sales representative directly or send your order to us via email at orders@euclidmedicalproducts.com. Consumables can be ordered via our portal after you have registered for an account.

What do I do if I am having trouble with my machine?

For product-specific questions, please log in to your customer account for additional product support or email info@euclidmedicalproducts.com.

What is your Certification of Compliance (COC)?

Euclid® Medical Products certifies that the articles for the purchase order number listed above comply with the specifications as to the physical analysis covering the material on file at our office and are available for inspection by qualified personnel.

All of our materials foil, cellophane, polypropylene, polyester, and cups have a drug master file established with the FDA. All surfaces are compliant with direct food contact and specifically conform to 21 CRF 177.1310 (a) 1. Shelf life for these products is 6 months for class B and 1 year for class A, when stored at ambient conditions.

Thoroughly test the use of this product to determine effectiveness with your application. Since Euclid® Medical Products cannot know all of the conditions in which this product may be utilized, we make no warranty as to its fitness for end use.

Let’s Get Started

We’re here to help answer your questions. Medical packaging options can be complicated and our experts are on hand to help answer any questions. We take great pride in using our expertise for you and look forward to hearing from you.